Tag Archives: Wifi Hotspot

As a specialist in travel communications, much of what we do at Tep is about allowing you to share the excitement and wonder of your travels, wherever you are in the world. But sometimes our travels take us to places which might be a little riskier, or at least where we feel a little more out of our comfort zone. At those times, it’s very reassuring to know that you can quickly tell people whether everything is fine and you are safe or that things might not be going to plan and you may need help. That’s why we made Kitestring part of the Tep product family.

What is Kitestring?

It’s a personal safety service. Ask Kitestring to check up on you at some future time, and Kitestring will text you to make sure you’re safe. Reply to the message or check in on the website and all is well. If you don’t check in, Kitestring alerts the emergency contacts that you set up ahead of time. Of course, you can always extend your ETA or check in early.

Tep - Kitestring

Why should I use Kitestring over other services?

There are some great personal safety apps and services out there, but there are a few reasons why we decided to create Kitestring.

Too many people don’t use personal safety apps because they’re inconvenient. We put a lot of time and love into Kitestring to simplify it into something people could activate quickly before they head out, rather than having to remember to do it during their journey.

A lot of safety apps are triggered by some action, like pushing a big red button or shaking one’s phone. We suspect that a lot of bad situations do not afford a victim the opportunity to take these actions. Kitestring is a little different—it triggers itself when you don’t do something you thought you would be able to.

Many of these apps are not free – after all, their creators need to eat. But any price tag, no matter how small, is enough to deter most people. Kitestring has a “forever free” version because we want people to use it. You only pay if you want bonus features.

Do I need to install an app?

No, to make it available to almost anyone, Kitestring is designed to be an SMS-based service. If you can send text messages, you can use Kitestring. That’s it! Kitestring can also be accessed via the Tep+ app.

If someone took my phone, couldn’t they check in as me?

You can designate additional secret code words to prevent someone from using your phone to check in for you. You can also set a special password which, if enabled, is the only word that can be used to check in. You can also designate a code word to indicate duress should you get into trouble. If you respond with that code word, the app pretends you have checked in successfully while secretly alerting your contacts that you may be in danger.

How does it work for my emergency contacts?

They don’t have to set up anything at their end. It’s always handy to let them know you are using the Kitestring service so they understand what’s happening if they receive a message, but you can customize the message they receive so it makes sense to them.

Can I use it anywhere?

The fact that Kitestring relies solely on SMS, rather than a data connection or standalone app, opens it up to millions of users across the globe who don’t have smartphones. The service is available in 217 countries, although English is the only language currently supported.

We want all your travel experiences to be memorable for all the right reasons. We also want you to be as safe as possible and, if things do go awry for whatever reason, to know that someone will be alerted if you don’t reach your destination.

There is lots more information about Kitestring on our FAQ page including details about setup and usage as well as pricing plans and billing for advanced features.

Kitestring is just one aspect of the Tep product family along with the Teppy personal Wifi hotspot, the Tep+ international messaging app and lots of other additional services.

The device is only $8.95 per day and don’t forget you get unlimited data usage on each day you rent from us.

Find out more about renting a device here.

At Tep, our mission is to keep you in touch with friends, family and colleagues wherever you are. A vital part of that is being able to call whoever you need to, wherever you are.

Call anyone, anywhere, without hesitation

The Tep+ Call & Messaging app is the best way to get in touch with anyone while abroad, thanks to rock-bottom international rates as well as best-in-class call quality & reliability.

You won’t have to worry about carrying multiple SIM cards or phones, have any uncertainty about how much that call is costing you or what the quality of that call is going to be like.

It’s designed to be great value for travellers

Our call and SMS rates are seriously cheap. You can check our rates for any country here. You can add credit instantly in-app, then pay-as-you-go or buy bundles. Transparent call & SMS rates put you in control of your costs.

Any text, voice and video chat with another Tep+ user is free. Just get your family or your travel buddies to download and use the app too and you can create group chats and share pictures, video, locations & recordings without it costing you a cent. The app is a free iOS or Android download, no registration or credit card required and it syncs with your phone’s contacts immediately.

Why do I need this if I already have apps like Whatsapp, Skype or Viber?

There are a lot of times, when you are travelling, where the call you need to make can’t be a free VOIP call using Wifi (to someone else who is also using Wifi and the same service). Here are some examples:

• Making a call to a local landline number to make a booking or reservation
• Receiving a call back from a local mobile or landline to confirm that booking
• Making a call to any emergency services

The Tep+ app (on top of the free App2App calls and texts) allows you to rent a local number so you can call local landline numbers and receive calls whilst abroad at no extra cost. This gives you a big saving over the per min and connection fee costs of other VOIP services which make the bulk of their money from you in this way.

We’ve invested in giving you great call quality

We know the foundation of a great experience is that it just works like you expect it to, without quality issues or other downsides. Tep+ is built upon a truly unique VoIP platform which uses 9x less data (and 8x less battery) than other mobile VoIP technologies available today.

TEP vs Competitors - Data Usage Per Call

This translates into much better call quality, due to a lower network load, resulting in reliable calls even in areas with weaker coverage or slower network speeds. Perfect for travelers looking for reliable and high-quality calls, wherever the road takes them.

Access all our services from anywhere

The Tep+ app allows access to a range of incredibly useful services direct from your phone. You can get help from our local concierges in over 160 cities, help keep yourself safe using the Kitestring service or order your own Teppy personal wifi hotspot if you didn’t have time to do so before you left home. You don’t have to buy any of our additional services at the time of rental or miss out, they can be added on when you need them.

We believe we’ve created the ultimate travel companion, with the Teppy personal Wifi hotspot and the Tep+ international messaging app. However you want to communicate, wherever you are, we’ve got your covered.

The device is only $9.95 per day and don’t forget you get unlimited data usage on each day you rent from us. Now you’ve got a great way to get even more use out of that!

Find out more about renting a device here.

The first travel experience in a new country, or even just a new city, can be daunting. You want to get out and explore, find the best places to eat, drink or just sample the local culture. There’s never enough time or budget to fit everything in and we all feel a pressure to make sure we spend our time and money wisely. Most of all, we want to be able to go home and wow our family and friends with stories of our amazing discoveries!

At Tep Wireless we’re all about creating the ability for you to communicate while you travel. While that’s often about staying in touch with home, we realize that our wireless hotspot devices are also a powerful tool to access local information where you are.

Renting one of our personal devices solves the problem of how you can access that information, the next question is, who do I get it from?

Introducing our local travel concierges – Real locals, real insight

Tep have partnered with local people, hand-picked because of their knowledge, to be on hand at the touch of a button to help you have the ultimate travel experience in their city. This service is already available in over 160 cities worldwide. You can chat with a local concierge from 9am to 8pm every day via the Tep+ app.

Sounds great, how much does it cost?

Just $3.95 per day. We believe you’ll make this back many times over with the time and budget savings our concierges can deliver in advising you on transport and the best value places to eat and drink. It’s like a genie in a bottle!

What sort of things can my concierge help with?

Our concierges are on hand to help with a whole range of ideas, planning, logistics and booking arrangements. Let’s take a look at a few examples of common situations our concierges can help you with.

Planning your day

One of the common problems travelers face in an unfamiliar city is how much it’s practical to fit into your stay. How long might I want to spend at that museum? Is it worth stopping off at this other place on the way? Am I just trying to cram too much in? Getting insight into how to pace your time so you don’t set too hectic a pace, or miss out on a highlight, is key to really enjoying your holiday.

Comparing transport options

Maps help you work out distances but don’t give you an accurate idea of journey times or how reliable different transport options are. Are taxis good value here? How do I figure out bus timetables? What times of day should I try to avoid to stay out of traffic gridlock? Being able to move around efficiently and cost-effectively takes a lot of the stress out of travel.

Finding truly authentic food experiences

No one wants to eat the same hotel buffet every night, right? Finding out where to eat, especially at night, isn’t easy. Firstly, you don’t want to roam the streets looking like a lost tourist after dark. Secondly, there are always really good value options out there if you just know where to find them. It’s something that only an unbiased local with a good knowledge of the available options can tell you.

Exploring a little more widely

In unfamiliar surroundings, we often tend to play a little safe. Heading out to the edge of town or into the surrounding countryside takes longer and has greater potential to waste time if we get lost or find the place was no better than a similar one in the city. Our concierges can help you make decisions about when and where it’s worth taking that time so you have the confidence to go explore off the beaten track.

Making arrangements

If you’re visiting a country where you’re not confident in speaking or writing the local language then it’s natural to be hesitant about making calls or bookings if you’re worried you won’t be understood or may ask for the wrong thing. Our concierges can make arrangements on your behalf, which can be especially useful if you’re not staying at a large hotel where this can be done for you.

Being able to react to events “on the fly”

We’ve all had the perfect day planned only for the weather to change or transport to let us down, meaning we need an alternative plan in a hurry. If you’re already out and about and can’t afford to waste time returning to your accommodation, then you need someone to be on hand wherever you are. This is probably the time when our local concierges are most useful. They are just an instant message away wherever you are and your Tep WiFi hotspot means you’ve always got the connectivity you need to reach them. It’s the perfect combination to ensure you have an amazing travel experience with minimal issues.

We’re incredibly excited to be able to launch this service for our device rental customers, we think it’ll give you so much more value out of our portable WiFi solution, which we know people already love for its ability to keep you constantly connected.

The device is only $9.95 per day and don’t forget you get unlimited data usage on each day you rent from us. Now you’ve got a great way to get even more use out of that!

Find out more about renting a device here.